Southwest Airlines’ New Policy For Plus-Size Passengers Sparks Outrage

For years, Southwest was known for a “customer of size” approach that allowed passengers who couldn’t fit comfortably in a single seat to purchase an extra seat before boarding. Under the previous policy, travelers could either pay for an additional seat in advance or request one at the airport—with the option to seek a refund after flying if conditions were met. That flexibility made Southwest a preferred choice for many who needed extra space.